Q: Your service was so prompt and efficient.. how can I ever repay you?

A: Why thank you! A satisfied customer is always our best advertising! If you had a good experience let your friends know! If there is anything we could have done to have made your experience better please let US know...we are always striving to provide the best service we possibly can in a timely manner!

Q: I was trying to submit an order, but when I got to the "Shipping Method" option there was nothing available.. what's up?

A: Rarely, but occasionally, UPS and/or USPS rate calculating servers will go down. When that happens our cart is unable to give you accurate shipping options. Please call us, email us, or fax us and we will be happy to manually process your order with correct shipping rates.

Q: I really, really, REALLY need some supplies today! Is there any way I can visit your store in person to shop?

A: At this time we are not set up as a storefront. We presently are set up as a mailorder supplies business and in addition have a personal production studio where we actually make products ourselves! All of our supplies are kept in our warehousing facility where they are pulled to fill your online, mail, and phone orders.
If you really, REALLY need to pick something up right away and are in the area we can arrange for an "in-person" order pick-up. All pick-up orders must be placed and prepaid ahead of time by phone, email, or our online shopping cart. In-person pick-up charges are $15.00, but depending on the time and on our production schedule this service might not always be available. Be sure to contact us first to find out if a pick up can be arranged!

Q: So, now that you guys have this fancy shopping cart system up I suppose you have just built a fleet of robots to pull and ship orders..what if I need a special substitution, expedited shipping, a little help with something I bought.... <wimper, gurgle, wimper...>

A: Ahhh, not to worry. Our fleet of robots are not expected to be ready until late 2027. So until then our warehouse, offices, and phones are still manned by energetic and helpful human beings! We are always happy to be able to provide that "human touch" which we feel is so important! Contact us, (really.. go ahead,) with questions, special needs, etc and we'll do whatever we can to provide you with the most specialized one on one service we can! (until late 2027, of course.)

Q: Hi, I live in Australia (or other International location) and am wondering if you can ship to me and how much it would cost!

A: Absolutely, we ship all over the world! (...and we love our many customers from down under!) Our online webstore allows you to see the various shipping options available to you in your country (whatever it might be) and gives you the price for each shipping option so that you can determine your total cost before finalizing the order... talk about convenient!
International shipping methods (as well as domestic shipping methods) are determined by weight, so you need to have the items you want in your cart to see the accurate costs for your various shipping options. Most countries will offer USPS Parcel Post, Global Priority, or Global Express. The post office can be very quick, the prices for each service are determined by the US Postal Service based on the weight of your order. If you need to arrange different shipping arrangements (UPS, FedEx, etc) just contact us! We ALWAYS recommend Global Priority or Global Express over Airmail whenever possible. Airmail Parcel Post seems very prone to delay (we've had international orders take up to 2 months to arrive!), and claims cannot be filed for 60 days.

Q: Hi again...My international order has still not arrived and it has been over a month ...and that worries me. What will happend if it dosn´t turn up at all...is my money lost or what?

A: We totally understand your worries and know it can be very frustrating when there is a delay in delivery. These delays however are nothing we have control over, and are usually at the customs office of the receivers country. We have never actually shipped an order that has not eventually made it to it's destination. However there have been international orders shipped via Airmail Parcel Post which experienced significant delays at customs, sometimes as long as 2 months! In one case we even re-filled an order only to have to original order turn up a few days later! For this reason we cannot process a claim for a missing package that is shipped via Airmail Parcel Post for 60 days. Please keep us updated on your orders arrival and for the future be advised that we recommend that all international orders be shipped using Global Express which is available in most countries. Otherwise Global Priority is a decent option and is typically delivered within a reasonable amouont of time, but customs in some countries may still cause delays!